> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vivi.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports

Reports provide **insight into the conversations your agents are having**, helping you measure both operational efficiency and customer experience. Reports are designed for **analyzing data from 24 hours ago and beyond**, allowing you to review historical performance and identify trends over time. For monitoring activity **live** or under 24 hours, use [Real Time](/real-time) insights instead.

Reports are offered in two forms: **Agent Reports**, which are pre-built summaries of performance across selected time periods, agents, and channels, tracking metrics such as conversation volume, message counts, topics, and response speed; and **Conversation Insights**, which offer a detailed view of individual conversations, focusing on soft skills, sentiment, and whether outcomes were successful. Together, these views allow you to understand both what happened and how it was experienced.

Reports transform conversation data into measurable results. They provide visibility into activity and outcomes across channels, **support quality control** by tracking sentiment, resolution, and user experience, and enable optimization by identifying trends that inform updates to prompts, knowledge bases, or integrations.

***

## Generating Reports

<video autoPlay muted loop playsInline className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/IU3oExKHwWKqy4uN/videos/vivi_reports.mp4?fit=max&auto=format&n=IU3oExKHwWKqy4uN&q=85&s=100fb8f868c485277da088ef3b026256" data-path="videos/vivi_reports.mp4" />

<Steps>
  <Step title="Select a Time Range">
    Choose the reporting window (e.g., last 7 days, last 30 days).
  </Step>

  <Step title="Select Agents">
    Filter by specific agents you'd like to review.
  </Step>

  <Step title="Add Filters">
    Use the Search bar to specify channels, topics, or more if desired.
  </Step>

  <Step title="Toggle Between Reports and Insights">
    Switch between the Agent Reports or Conversation Insights tabs to view different kinds of information. Your selected filters will save while moving between the tabs.
  </Step>
</Steps>

***

## Best Practices

* Use **Agent Reports** to track **operational efficiency**: speed, volume, and activity.
* Use **Conversation Insights** to measure **customer experience**: satisfaction, resolution, and tone.
* Monitor **recurring topics or phrases** to improve prompts and knowledge bases.