> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vivi.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

Please note that our product relies on integrations with third-party platforms and services, including but not limited to **sales tools, CRM systems, and marketing platforms**. These third-party providers may update or change their technology stacks, APIs, interfaces, or functionality **at any time and without prior notice**.

As a result:

* You may be required to **reinstall, reconnect, or update integrations periodically**.
* **Prompts, workflows, or automations** that rely on external platforms may need to be **modified or reconfigured** to remain compatible.
* We **do not control or guarantee** the availability, performance, or continued compatibility of third-party tools or services.
* **Support for specific integrations** may be deprecated if a provider significantly alters or discontinues their offering.
* We strive to **maintain compatibility** where possible, but **ultimate responsibility** for keeping integrations up-to-date lies with the **user**.

***

<Accordion title="How do I recover my password?">
  Users can create their accounts in one of two ways. This impacts how to restore your password:

  1. **Signing up on the VIVI platform**
     * Use the **“Reset Password”** feature on the login screen to create a new password.

  2. **Logging in using Google or Microsoft OAuth**
     * You must reset your **Google or Microsoft password** directly through the respective provider.
     * The VIVI platform does **not manage or store** OAuth credentials.
</Accordion>

<Accordion title="I had conversations with my agent. Why don't I see them in reports?">
  Reports run **every 4 hours** and only capture conversations that are **older than 24 hours**.

  * If your conversation took place within the **last 24–28 hours**, please **wait and check again later**.
  * The 24-hour buffer ensures conversations are **fully completed** before being included in the report, avoiding partial data.
</Accordion>