> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vivi.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Updates

> New releases and improvements.

<Update label="July 14, 2026" tags={["New Releases","Improvements"]}>
  ## Interruption Controls for Voice Channels

  Take more control over the conversation — **agent and campaign interruption controls** let you manage when voice conversations can be interrupted.

  ## Enhancements

  * SharePoint sync now supports multiple exclude paths per request, with a more flexible UI for document exclusions
  * Improved WhatsApp channel setup and error handling in the UI, giving you clearer feedback during channel creation and recovery
  * Updated localization files to support new and revised WhatsApp channel messages in English and Spanish
</Update>

<Update label="July 7, 2026" tags={["New Releases","Improvements"]}>
  ## Microsoft Teams Proactive Messaging

  Reach users first — **Microsoft Teams proactive messaging** lets your agent start a conversation instead of only responding to one. Pair it with configurable trigger strategies to define exactly when and why an agent should reach out, whether that's a scheduled check-in, a status update, or an event-driven alert. Notifications land as native Teams messages, so users get automated, targeted outreach without ever leaving the app they already work in.

  ## SharePoint & Skills Management Upgrades

  Manually sync specific SharePoint folders from a redesigned file explorer toolbar, and manage skills more easily with the ability to edit skills by re-uploading packages, download skill packages, and finer workspace-level access controls.
</Update>

<Update label="June 30, 2026" tags={["New Releases","Improvements"]}>
  ## Evaluations, Rebuilt

  The **Evaluations module** has been rebuilt from the ground up — new backend and frontend, new evaluation pipelines, improved dataset management, per-run and date-range summaries, scheduled evaluation runs (with the option to skip a run when needed), and a refreshed UI that makes analysis and scheduling easier than ever. Evaluations now also support both **voice and text datasets**, with generation mode visible directly in evaluation runs and covered in the updated API docs.

  ## Enhancements

  * Added the ability to configure the voice-input button icon in the web chat interface
</Update>

<Update label="June 23, 2026" tags={["New Releases","Improvements"]}>
  ## Agent Processing Sounds

  Give callers better feedback while your agent works — **agent processing sounds** are now configurable, so you can choose and customize the audio played during agent processing.

  ## Resolution & Containment Metrics

  New **resolution** and **containment** metrics in reports give you deeper insight into agent performance and conversation outcomes.
</Update>

<Update label="June 16, 2026" tags={["New Releases","Improvements"]}>
  ## Knowledge Base File Selection, Improved

  Managing knowledge base content is now easier, with improved file selection at the root level, better search, and a page-scoped "select all" for handling large sets of files at once.

  ## Enhancements

  * Improved skill upload error handling with clearer feedback
</Update>

<Update label="June 9, 2026" tags={["New Releases","Improvements"]}>
  ## Toll-Free SMS Use-Case Alignment

  Toll-free SMS use-case categories now match **Twilio's official UseCaseCategories**, so applications you submit for toll-free numbers are categorized consistently for compliance review.
</Update>

<Update label="June 2, 2026" tags={["Improvements"]}>
  ## Enhancements

  * Added support for downloading complete conversation threads as JSON, including all turns and step details, for easier auditing and export
  * Added rejection and progress banners for TFV and A2P compliance submissions, with clearer in-UI status and guidance
  * Enabled bulk import and deletion of SIP transfer CSVs for faster telephony channel management
  * Added the gpt-realtime-2 model with reasoning-effort support, improving voice agent performance and billing accuracy
  * Updated billing model message prices to reflect new \$/message rates
</Update>

<Update label="May 19, 2026" tags={["New Releases","Improvements"]}>
  ## Structured Outputs

  Need your agent to return data in a predictable, machine-readable format? Agents can now be configured with a **response schema** to return structured JSON every time — no parsing gymnastics required. Whether you're feeding agent responses into a downstream workflow, a custom UI, or an external system, structured outputs make integration seamless and reliable.

  ## Enhancements

  * Outbound campaigns now normalize phone numbers from messy CSV input, with contact name population and CSV export support
  * Real-time conversation inspect sheet now shows conversation start time in the header
</Update>

<Update label="May 5, 2026" tags={["New Releases","Improvements"]}>
  ## Conversation Tracing

  Wondering exactly what your agent is doing under the hood? **Conversation tracing** gives you a step-by-step view of how your agent processes and responds to each message. Trace logs are viewable directly in the portal and exportable as JSON for deeper analysis. For voice, each turn gets its own trace — so you can pinpoint exactly where things went right (or wrong) in real-time interactions.

  ## Page Context for Web Chatbot

  Your web chatbot agent can now see what page a user is on when they start a conversation. By sharing a summary of the user's current page, agents can tailor their responses to the context — answering questions about the exact product, doc, or page the user is looking at, rather than responding in a vacuum.

  ## Enhancements

  * Real-time conversation detail redesigned with an inline view, replacing the previous slide-out panel
  * Added GPT-5.4-nano model support
</Update>

<Update label="April 21, 2026" tags={["New Releases","Improvements"]}>
  ## Sync Activity Drawer

  A new **Sync Activity** drawer gives you file-level visibility into the status of your SharePoint and LivePro syncs. Quickly see what's been indexed, what's pending, and whether anything needs attention — all from one place.

  ## Enhancements

  * Browsing AI models is now much easier — the agent model selector has been redesigned with a grouped, collapsible view so you can quickly find and switch between available models
</Update>

<Update label="April 7, 2026" tags={["New Releases","Improvements"]}>
  ## LivePro Knowledge Base

  Agents can now connect to and query **LivePro** as a knowledge source. The integration includes full data sync, MCP category dispatch, and event handling, so your LivePro content stays current and searchable by your agents automatically.

  ## Enhancements

  * Added support for GPT-5.2, GPT-5.3-Codex, GPT-5.4, and GPT-5.4-mini models
</Update>

<Update label="March 24, 2026" tags={["New Releases","Improvements"]}>
  ## Source Citations

  Your agents can now show their work! When an agent responds using information from your knowledge bases, **source citations** appear inline with the response, giving users full visibility into where the information is coming from. Citations are interactive, so users can click through to review the original source directly, building trust and making it easy to verify AI-generated answers.

  ## Enhancements

  * Added support for the new GPT Realtime 1.5 voice model
  * You can now toggle media encryption (SRTP/RTP) directly from your SIP channel configuration, giving you granular control over call security
  * Custom API integrations now support multipart file uploads, and custom API names are properly persisted after updates
  * Markdown files in the document knowledge base now display a live preview, improving readability without leaving the platform
</Update>

<Update label="March 10, 2026" tags={["New Releases","Improvements"]}>
  ## SIP Trunk Channel

  Introducing **SIP Trunk** as a new channel type in VIVI! This opens the door to voice-based interactions through SIP, giving your agents the ability to handle inbound and outbound calls over your existing telephony infrastructure.

  Configure and manage your Twilio SIP Trunk directly from the VIVI platform. The new dedicated channel page gives you control over origin, termination, and transfer settings, all in one place. You can also optionally assign a name to your transfer extensions, making it easier to identify and manage them at a glance.

  Learn more about setting up your SIP Trunk channel [here](https://docs.vivi.bot/documentation/core-concepts/channels/sip)!

  ## Enhancements

  * Added `/new` command support in Microsoft Teams chats, allowing users to clear their conversation history on demand
  * Improved secure file handling for Teams with SAS token generation for attachment uploads
  * The real-time dashboard now auto-refreshes every 30 seconds and defaults to displaying phone call activity for improved monitoring
</Update>

<Update label="February 24, 2026" tags={["New Releases","Improvements"]}>
  ## SharePoint Features

  We're excited to bring powerful new SharePoint capabilities to the VIVI platform!

  **SharePoint Site Pages Sync & Documents Sync** — Your agents can now stay in sync with your SharePoint content automatically. Site Pages sync keeps your agents up to date with the latest published pages across your SharePoint sites, while Documents Sync gives agents access to files and folders stored in SharePoint document libraries. Whether your knowledge lives in a wiki-style page or a shared folder of PDFs, your agents can now find and reference it without any manual uploads.

  **SharePoint Web Chat Widget** — You can now embed the VIVI chat widget directly into your SharePoint sites. Drop it onto any page that supports web parts to give your team an always-available agent right where they already work.

  Learn more about connecting SharePoint to VIVI [here](https://docs.vivi.bot/documentation/core-concepts/knowledge-bases/sharepoint-sites)!

  ## Enhancements

  * Introduced a default account selector and updated the "favorites" feature to "defaults" for improved account and workspace navigation
  * Introduced hybrid search capabilities for document knowledge bases, improving search accuracy and flexibility
</Update>

<Update label="February 10, 2026" tags={["New Releases"]}>
  ## Skills

  We've been hard at work behind the scenes on something special...introducing **Skills** to the VIVI platform! Skills allow your agents to access specialized capabilities, extending what they can do beyond their base configuration. Think of Skills as giving each agent its own computer, enabling it to write and execute scripts on the fly. For example, a Skill could help your agent calculate loan amortization schedules, generate custom reports, or even manipulate images and documents.

  *But VIVI already has integrations...why would I need Skills?*

  While integrations connect your agent to external systems (like your CRM or help desk), **Skills teach your agent how to think and behave**. Think of integrations as giving your agent access to tools, while Skills provide the expertise to use those tools effectively. For example, an integration might connect to your scheduling system, but a Skill would contain the logic for handling complex scheduling scenarios and managing edge cases. Check out more [here](https://docs.vivi.bot/documentation/core-concepts/skills)!
</Update>

<Update label="February 2, 2026" tags={["New Releases","Improvements"]}>
  ## AI Assist

  Refining agent prompts just got easier. Our new **AI Assist** feature helps you transform rough ideas into polished, production-ready prompts. Start with what you have, then ask AI Assist to restructure it into clear sections with role definitions and tool guidelines. Want to make adjustments? No problem! Just tell it what you need and review the suggested changes with a side-by-side diff view that highlights suggested improvements in green. Accept what works, reject what doesn't, and keep your prompt history intact throughout the process.

  ## Enhancements

  * Added real-time Agent Status panel, providing advanced agent monitoring and management tools
  * Added support for additional countries and outbound phone capabilites
  * Enhanced chatbot and API channel testing with improved validation and user interface options for a more robust and user-friendly experience
</Update>

<Update label="January 26, 2026" tags={["New Releases"]}>
  ## Real-Time Insights

  Stay on top of your AI agent activity with our **Real-Time Insights**. Monitor conversations and calls with live tracking and comprehensive analytics, including:

  * **Hourly and daily metrics** - Track message volume, AI responses, and engagement patterns over the last 1, 4, and 24 hours
  * **Conversation details** - View start times, durations, message counts, and AI message breakdowns for each conversation
  * **Multi-channel support** - Monitor both text conversations and phone calls from a unified interface
  * **Channel-specific filtering** - Drill down into individual channels to analyze performance and activity patterns

  Access the Real-Time dashboard from the Insights section to get instant visibility into how your agents are performing.

  ## Indexed Websites

  Website knowledge bases now support indexed crawling for instant retrieval in addition to real-time retrieval. When you select the indexed website option, your agent will access pre-stored content from your website using sitemap crawls and store the content locally. The result? Lightning-fast responses without page load delays.

  This system gives you granular control over what gets indexed. Exclude specific sections you don't want agents accessing, or mix approaches by indexing your stable content while keeping frequently updated pages in real-time mode. Need to refresh? You can re-index everything at once, target specific folders, or update individual pages as your content evolves.
</Update>

<Update label="January 12, 2026" tags={["New Releases","Improvements"]}>
  ## MS Teams & Copilot

  Your VIVI agents can now integrate directly into **Microsoft Teams and Copilot**, enabling your organization to bring AI assistance to spaces your employees work in. This new channel brings enterprise-grade AI agents to your existing Microsoft 365 ecosystem:

  * **Deploy across Teams environments** - Install your agent as a custom app accessible via personal chats, group conversations, team channels, and Microsoft Copilot
  * **Flexible interaction patterns** - Agents respond automatically in 1:1 chats and Copilot, or can be @mentioned in groups and channels for contextual assistance
  * **Rich file support** - Process attachments from SharePoint, OneDrive, and local uploads with configurable permissions (User.Read, ChannelMessage.Read.All, ChatMessage.Read.All, Files.Read.All)
  * **Thread-aware conversations** - Access conversation history and thread context to provide relevant, informed responses
  * **Simple admin setup** - Download the app manifest, upload to Teams Admin Center, grant permissions, and your agent is ready to deploy

  Curious for more? Check out our documentation [here](https://docs.vivi.bot/documentation/core-concepts/channels/ms-teams).
</Update>

<Update label="Dec 29, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/qXpQcia-bLpsN8_Z/videos/vivi_thinking.mp4?fit=max&auto=format&n=qXpQcia-bLpsN8_Z&q=85&s=750951809e5b92af04dae23b803b10ad" data-path="videos/vivi_thinking.mp4" />

  ## New Year, New Infrastructure

  We recently dropped our pricing following a major overhaul of our engineering infrastructure. This update includes major performance upgrades such as:

  * More efficient LLM token caching
  * **95–97% improvement** in tool-calling accuracy across both text and voice agents
  * A new **“Thinking” indicator for reasoning agents** with streaming enabled, displaying real-time workflow highlights as the final response is being computed.

  We appreciate you following our journey this year. We can’t wait to share what’s next and hope to see you soon in the new year!

  ## Enhancements

  * We’ve rolled out **three new model options**: **gpt-5.1-low**, **gpt-5.1-medium**, and **gpt-5.1-high**. Learn more about the models [here](https://docs.vivi.bot/documentation/core-concepts/agents).
  * We’re preparing to roll out **gpt-5.2** once Azure latency concerns are resolved, so we can continue delivering the right balance of speed and cost.
</Update>

<Update label="Dec 9, 2025" tags={["New Releases","Improvements"]}>
  ## Single Sign-On (SSO)

  **Single Sign-On** is now available for enterprise customers! Teams can authenticate using their existing company credentials while logging into VIVI. This allows account access to be more secure, streamlined, and easier to manage across large organizations.

  ## Enhancements

  * We’ve introduced **six new model options** for your VIVI agents. In addition to last week's releases, you can now explore **gpt-5-mini-low**, **gpt-5-mini-medium**, **gpt-5-minimal**, **gpt-5-low**, **gpt-5-high**, and **gpt-5.1**. Check out details on the new models [here](https://docs.vivi.bot/documentation/core-concepts/agents).
  * You can now **export reports** generated by VIVI, making it easier to analyze and share insights across your team.
</Update>

<Update label="Dec 1, 2025" tags={["New Releases"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/KH0D7ZyPhfHjXzJL/videos/vivi-phone-release.mp4?fit=max&auto=format&n=KH0D7ZyPhfHjXzJL&q=85&s=a5ed96eedd6a009695da989502333624" data-path="videos/vivi-phone-release.mp4" />

  ## Phone Channels

  **Phone channels** have officially arrived at VIVI! You can now connect your agents to phone numbers and let them speak with users through natural, real-time voice calls. Agents can answer questions, offer support, route callers, and deliver fully interactive voice experiences.

  When you create a phone channel, VIVI provides you with a dedicated phone number with the country code of your choice. Once assigned to an agent, it’s ready to receive inbound calls. Users dial the number, and your agent handles the full voice interaction. This includes routing callers to real, external phone numbers via menu options (e.g., “Press 1 for Support”) or natural voice cues (e.g., “I’d like to speak to an agent”).

  Click [here](https://docs.vivi.bot/documentation/core-concepts/channels/phone) for more information about phone channels.

  ## GPT-5

  We’ve expanded our model lineup to include the newest, most advanced options available. You now have access to **gpt-5-medium**, **gpt-5-mini-high**, and **gpt-5-mini-minimal**, in addition to **gpt-4.1**. This gives you more power, flexibility, and performance for every use case.
</Update>

<Update label="November 3, 2025" tags={["Improvements"]}>
  ## Web Chat Events

  We've added **event tracking support** to web chat channels! This enhancement allows you to monitor how users are interacting with your agent. We currently support the following events:

  * **message-sent**: fires upon a user sending a message
  * **message-received**: fires upon the agent responding
  * **chatbot-opened**: fires when the chatbot widget is opened
  * **chatbot-closed**: fires when the chatbot widget is closed
  * **conversation-restarted**: fires when a conversation restarts
  * **input-mode-changed**: fires when a user swaps between text or voice input
  * **voice-conversation-started**: fires when a voice conversation begins
  * **voice-conversation-ended**: fires when a voice conversation ends

  Review the documentation about supported events and event objects formatting [here](https://docs.vivi.bot/documentation/core-concepts/channels/web-chat#optional-parameters)!

  ## Enhancements

  * Expanded the chat area to be **wider**, improving readability and layout
  * Added typing indicators and read receipts for WhatsApp messages
  * Enhanced formatting and error handling for custom API integrations
</Update>

<Update label="October 27, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/UnHB7qT6pgopnjXK/videos/vivi_file_attachments.mp4?fit=max&auto=format&n=UnHB7qT6pgopnjXK&q=85&s=a50e7ac5de1431cb76e2e657d4e1aaed" data-path="videos/vivi_file_attachments.mp4" />

  ## File Attachments

  We’re excited to announce **file attachment support** for VIVI agents! You can now upload and process images and audio files directly through **API, WhatsApp,** or **web chat channels**.

  **Key Changes**:

  * **Two new API endpoints**, one for validating file extensions and one for uploading files.
  * **Updates to existing API endpoints** include a new body parameter that lets agents read and interpret file content.
  * **Web chat & WhatsApp channels** allow you to upload files directly for use during the conversation.

  We currently support uploading 5 files at once with each file sized 20 MB or less. All uploaded file data is **stored locally** within your agent and **automatically deleted after 7 days**. Explore the documentation for the new endpoints and changes to existing endpoints [here!](https://docs.vivi.bot/documentation/core-concepts/channels/api#files)

  ## Enhancements

  * Upgraded voice agent tool calling sound
  * Revamped API channel testing
  * Added Duffel app integration

  See you next week to review what we're building next!
</Update>

<Update label="October 13, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/6qEU6YVXdhiPsX-i/videos/vivi_evaluation_snippet.mp4?fit=max&auto=format&n=6qEU6YVXdhiPsX-i&q=85&s=8fa84b2c8022c8255d66c90ee05cd672" data-path="videos/vivi_evaluation_snippet.mp4" />

  ## Evaluations

  **Evaluations** have officially launched on the VIVI platform! You can now run structured tests to assess your agent’s performance before moving it into production. Evaluations allow you to track metrics such as:

  * **Groundedness**: Measures whether responses are supported by your knowledge bases.
  * **Relevance**: Checks if your agent gathers information pertinent to the user’s query.
  * **Usefulness**: Evaluates whether answers are complete and beneficial.
  * **Correctness**: Compares agent responses to your reference or gold-standard answers.
  * **Response Time**: Tracks the amount of time it takes for an agent to generate a response.

  To run evaluations, you'll need to provide a dataset in .CSV format for testing. Learn how to build an effective dataset [here](https://docs.vivi.bot/documentation/features/evaluations/datasets)!

  ## Enhancements

  * Added **delayed response support** for WhatsApp messages, allowing for longer, uninterrupted conversations
  * Improved speed of website knowledge base retrieval
</Update>

<Update label="September 29, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/IU3oExKHwWKqy4uN/videos/vivi_reports.mp4?fit=max&auto=format&n=IU3oExKHwWKqy4uN&q=85&s=100fb8f868c485277da088ef3b026256" data-path="videos/vivi_reports.mp4" />

  ## Reports

  **Reports** are here! Gain valuable insights into the conversations your agents and users are having, helping you measure efficiency and customer experience. Check out the **agent reports** tab to view pre-selected metrics such as conversation volume, top topics, and average message count.

  Want to dive deeper? The **conversation insights** tab allows you to filter through individual conversations, allowing you to review detailed levels for metrics such as sentiment, resolution, and topics. Review all reports available [here](https://docs.vivi.bot/documentation/features/reports).

  ## Enhancements

  * Added knowledge base description fields to help agents find the right answer every time
  * Added optional parameters to web chat channels for further `config` control and agent experience customization
  * Added SmartReach.io and SerpApi app integrations
</Update>

<Update label="September 15, 2025" tags={["New Releases","Improvements"]}>
  ## Realtime Voice

  **Realtime Voice** is now available on the VIVI platform! This new feature introduces support for **gpt-realtime**, enabling seamless voice and text interactions without changing your existing system prompts or setups. By enabling Realtime Voice, your users can choose how they want to engage to with your agents. Whether speaking directly to your agent or typing, your agent will respond naturally using lifelike, synthesized speech.

  To get started, go to your agent settings and toggle the Realtime Voice slider to **enabled**. You can select from ten unique voices, each with their own tone and sample audio clip to help you decide on the perfect fit for your brand.

  ## Enhancements

  * Added PowerBI app integration
  * Added **health statuses to knowledge bases**. Knowledge bases that require attention will display a red icon and alert badge on the dashboard
</Update>

<Update label="September 1, 2025" tags={["New Releases","Improvements"]}>
  ## WhatsApp Campaigns

  Starting today, you can use **WhatsApp campaigns** to schedule or send on-demand messages directly to users who have opted into your communications. Campaigns transform WhatsApp into a proactive, conversational channel. Once users respond, your agent can continue the conversation to achieve outcomes such as confirmed bookings, product sales, or follow-up actions.

  Ready to give WhatsApp campaigns a try? Head to the **WhatsApp Campaigns** tab on the VIVI platform and connect your existing WhatsApp channel to a campaign. Check out the documentation [here](https://docs.vivi.bot/documentation/features/whatsapp-campaigns) for more detail!

  ## Enhancements

  * Added **tags for knowledge bases** to improve organization and filtering
  * Added the ability to replace the VIVI logo in chat with your **own company logo** for a fully branded experience
</Update>

<Update label="August 18, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/ZTzFn987fn2CfQph/videos/vivi_scheduledtasksclip.mp4?fit=max&auto=format&n=ZTzFn987fn2CfQph&q=85&s=777c957e7f37e6bda1e3febea26c964a" data-path="videos/vivi_scheduledtasksclip.mp4" />

  ## Scheduled Tasks

  **Scheduled tasks** have launched! You can now set agents to run automatically at specified times to trigger daily summaries, perform maintenance routines, or refresh connected data sources on schedule. Scheduled tasks extend your agent’s capabilities beyond on-demand interactions by enabling actions to run consistently and at the right time. Looking for inspiration? Here are a few example use cases:

  * Sending automated reports every morning
  * Delivering weekly summaries to your team
  * Monitoring data changes and sending alerts

  ## Enhancements

  * Added Apollo.io app integration
  * Added **gpt-4.1** and **gpt-4.1-mini** model support
</Update>

<Update label="August 4, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/rwbtVm0LzMgm0A0q/videos/vivi_chat.mp4?fit=max&auto=format&n=rwbtVm0LzMgm0A0q&q=85&s=ef2a6ba05b3359264ee7ca5e47d42bc8" data-path="videos/vivi_chat.mp4" />

  ## Chat

  We’ve added a dedicated **Chat** space for every workspace! From the chat area, you can select which agent you’d like to interact with using the dropdown menu, making it easy to switch between different assistants.

  You can now review or search through previous conversations, delete them, and rename threads for easy reference. Use this space to monitor how your agent’s tone and performance evolve as you adjust prompts or configurations.

  ## Enhancements

  * Added Google Workspace apps as integrations
  * Added **testing feature** for URL and database knowledge bases to validate connections before deployment
</Update>

<Update label="July 21, 2025" tags={["Improvements"]}>
  Hello everyone! The team has been busy adding another round of enhancements. Thank you for your feedback so far, and we can’t wait to hear what you think about these upcoming changes.

  ## Enhancements

  * Expanded web chat color customization options
  * Added an **interactive onboarding tutorial** for new users
  * Added **o3** model support
</Update>

<Update label="July 7, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/SutAKMcItCPdtuak/videos/vivi_prompttemplates.mp4?fit=max&auto=format&n=SutAKMcItCPdtuak&q=85&s=13ff23a17b231f388886dfdeb917f00c" data-path="videos/vivi_prompttemplates.mp4" />

  ## Prompt Templates

  Struggling with prompt engineering? We’ve got you covered. The prompt is the foundation of every agent, and we understand that crafting one to work perfectly can be challenging.

  **Prompt templates** are ideal for new users, those unfamiliar with LLMs, or anyone exploring a new use case. When you select a template, you’ll be prompted to fill in variables like Company Name, Mission Statement, and more to customize it for your needs. Check out the documentation on prompts [here](https://docs.vivi.bot/documentation/core-concepts/prompts) for more details.

  ## Enhancements

  * Added user role definitions to the user invite screen for quick reference
</Update>

<Update label="June 23, 2025" tags={["Improvements"]}>
  Thanks for following along as we continue to grow! Here’s what’s new in this week’s updates.

  ## Enhancements

  * Added **agent integrations**, allowing you to create **supervisor agent structures** where one agent handles user interactions and routes requests to the appropriate sub-agents
  * Improved small-screen support with responsive layouts and alert notifications
</Update>

<Update label="June 9, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/FL5BNSmkyXQaTFoW/videos/vivi_testchannel.mp4?fit=max&auto=format&n=FL5BNSmkyXQaTFoW&q=85&s=f6fac865cac733f885d753f37262ea3f" data-path="videos/vivi_testchannel.mp4" />

  ## Test Channel

  We've added the ability to preview your agents before publishing them by creating a **test channel**! Head to the Agents tab and click on **Test** under the actions menu to open the Test Channel. From there, you can select any agent, toggle chat options, and simulate user interactions to verify it is working as expected before going live.

  ## Enhancements

  * Improved platform phrasing and UI consistency for a smoother experience
  * Added the ability to **archive prompts**, helping you manage and organize agent content
</Update>

<Update label="May 26, 2025" tags={["New Releases","Improvements"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/CMIWANJZy5klBYJw/videos/vivi_bugreports.mp4?fit=max&auto=format&n=CMIWANJZy5klBYJw&q=85&s=86d5107c4c67966936a90ac539fd2a23" data-path="videos/vivi_bugreports.mp4" />

  ## Bug Reporting

  You can now **send feedback directly** to our team within the VIVI platform! Use the **Report a Bug/Feedback** button located at the bottom of the dashboard to share screenshots and describe any issues or unexpected behaviors. This feature helps us quickly identify and resolve platform bugs while incorporating your feedback into future improvements.

  ## Enhancements

  * Added **video tutorials** for key platform components, providing guided walkthroughs, tips, and best practices
</Update>

<Update label="May 12, 2025" tags={["Improvements"]}>
  Welcome back to another week of updates! Our team has made some major improvements to **app integrations**, giving you more flexibility and control over how your agents use connected tools.

  ## Enhancements

  * Added the ability to **disable specific tools** within integrations, allowing you to control what your agent can access
  * Added options to **rename app integrations**, letting you manage multiple accounts more easily (e.g., *Alex’s Outlook*, *Jonathan’s Outlook*)
  * Introduced **tool search** within apps, so you can quickly verify the capabilities you need
  * Added Stripe and HubSpot app integrations
</Update>

<Update label="April 28, 2025" tags={["Improvements"]}>
  Hey VIVI community! We hope you’re enjoying the platform — we’ve added several updates this week to make VIVI even more intuitive and useful.

  ## Enhancements

  * Added OneDrive and Google Drive cloud download support for document knowledge bases
  * Expanded the Home page with additional cards, providing a more complete overview of your agents and their components
  * Added HeyGen app integration
</Update>

<Update label="April 14, 2025" tags={["New Releases"]}>
  <video autoPlay={true} muted={true} loop={true} playsInline={true} className="w-full aspect-video rounded-xl" src="https://mintcdn.com/ksg-ea85c748/0vKXs7FKBdOu4VNs/videos/VIVI.mp4?fit=max&auto=format&n=0vKXs7FKBdOu4VNs&q=85&s=db567e07feb8bb4185420fbbe1b54b1c" data-path="videos/VIVI.mp4" />

  ## Introducing VIVI, your intelligent agent platform

  We're excited to annouce that we've launched VIVI, a **secure, enterprise-grade platform** for building, deploying, and scaling AI agents! VIVI empowers you to create agents that integrate seamlessly into your existing systems and workflows, putting the power of AI in your hands. Don’t want to learn your third or fourth CRM? Just ask VIVI. It can help you set up client contact workflows, automate lead management, and even transfer your preferences from one CRM to another.

  Unlike most agentic or automation tools, VIVI is **completely no-code**. You can build powerful AI automations using natural language instead of writing scripts, managing triggers, or wrangling technical setups. Whether you’re managing orders for a small business or orchestrating complex supply chains across teams and partners, VIVI adapts and scales to your goals.

  We’ve collaborated with top designers, engineers, and software architects to create a platform that’s as intuitive as it is powerful. We hope you enjoy using VIVI as much as we’ve enjoyed building it. Sign-up for your free trial [today](https://portal.vivi.bot/) and check out our [documentation](https://docs.vivi.bot/documentation/getting-started/meet-vivi) to get started on building your first agent!

  Something on your mind? Send us your questions and feedback [here](https://vivi.bot/contact-vivi/)!
</Update>