Dec 1, 2025
Phone Channels
Phone channels have officially arrived at VIVI! You can now connect your agents to phone numbers and let them speak with users through natural, real-time voice calls. Agents can answer questions, offer support, route callers, and deliver fully interactive voice experiences.When you create a phone channel, VIVI provides you with a dedicated phone number with the country code of your choice. Once assigned to an agent, it’s ready to receive inbound calls. Users dial the number, and your agent handles the full voice interaction. This includes routing callers to real, external phone numbers via menu options (e.g., “Press 1 for Support”) or natural voice cues (e.g., “I’d like to speak to an agent”).Click here for more information about phone channels.GPT-5
We’ve expanded our model lineup to include the newest, most advanced options available. You now have access to gpt-5-medium, gpt-5-mini-high, and gpt-5-mini-minimal, in addition to gpt-4.1. This gives you more power, flexibility, and performance for every use case.November 3, 2025
Web Chat Events
We’ve added event tracking support to web chat channels! This enhancement allows you to monitor how users are interacting with your agent. We currently support the following events:- message-sent: fires upon a user sending a message
- message-received: fires upon the agent responding
- chatbot-opened: fires when the chatbot widget is opened
- chatbot-closed: fires when the chatbot widget is closed
- conversation-restarted: fires when a conversation restarts
- input-mode-changed: fires when a user swaps between text or voice input
- voice-conversation-started: fires when a voice conversation begins
- voice-conversation-ended: fires when a voice conversation ends
Enhancements
- Expanded the chat area to be wider, improving readability and layout
- Added typing indicators and read receipts for WhatsApp messages
- Enhanced formatting and error handling for custom API integrations
October 27, 2025
File Attachments
We’re excited to announce file attachment support for VIVI agents! You can now upload and process images and audio files directly through API, WhatsApp, or web chat channels.Key Changes:- Two new API endpoints, one for validating file extensions and one for uploading files.
- Updates to existing API endpoints include a new body parameter that lets agents read and interpret file content.
- Web chat & WhatsApp channels allow you to upload files directly for use during the conversation.
Enhancements
- Upgraded voice agent tool calling sound
- Revamped API channel testing
- Added Duffel app integration
October 13, 2025
Evaluations
Evaluations have officially launched on the VIVI platform! You can now run structured tests to assess your agent’s performance before moving it into production. Evaluations allow you to track metrics such as:- Groundedness: Measures whether responses are supported by your knowledge bases.
- Relevance: Checks if your agent gathers information pertinent to the user’s query.
- Usefulness: Evaluates whether answers are complete and beneficial.
- Correctness: Compares agent responses to your reference or gold-standard answers.
- Response Time: Tracks the amount of time it takes for an agent to generate a response.
Enhancements
- Added delayed response support for WhatsApp messages, allowing for longer, uninterrupted conversations
- Improved speed of website knowledge base retrieval
September 29, 2025
Reports
Reports are here! Gain valuable insights into the conversations your agents and users are having, helping you measure efficiency and customer experience. Check out the agent reports tab to view pre-selected metrics such as conversation volume, top topics, and average message count.Want to dive deeper? The conversation insights tab allows you to filter through individual conversations, allowing you to review detailed levels for metrics such as sentiment, resolution, and topics. Review all reports available here.Enhancements
- Added knowledge base description fields to help agents find the right answer every time
- Added optional parameters to web chat channels for further
configcontrol and agent experience customization - Added SmartReach.io and SerpApi app integrations
September 15, 2025
Realtime Voice
Realtime Voice is now available on the VIVI platform! This new feature introduces support for gpt-realtime, enabling seamless voice and text interactions without changing your existing system prompts or setups. By enabling Realtime Voice, your users can choose how they want to engage to with your agents. Whether speaking directly to your agent or typing, your agent will respond naturally using lifelike, synthesized speech.To get started, go to your agent settings and toggle the Realtime Voice slider to enabled. You can select from ten unique voices, each with their own tone and sample audio clip to help you decide on the perfect fit for your brand.Enhancements
- Added PowerBI app integration
- Added health statuses to knowledge bases. Knowledge bases that require attention will display a red icon and alert badge on the dashboard
September 1, 2025
WhatsApp Campaigns
Starting today, you can use WhatsApp campaigns to schedule or send on-demand messages directly to users who have opted into your communications. Campaigns transform WhatsApp into a proactive, conversational channel. Once users respond, your agent can continue the conversation to achieve outcomes such as confirmed bookings, product sales, or follow-up actions.Ready to give WhatsApp campaigns a try? Head to the WhatsApp Campaigns tab on the VIVI platform and connect your existing WhatsApp channel to a campaign. Check out the documentation here for more detail!Enhancements
- Added tags for knowledge bases to improve organization and filtering
- Added the ability to replace the VIVI logo in chat with your own company logo for a fully branded experience
August 18, 2025
Scheduled Tasks
Scheduled tasks have launched! You can now set agents to run automatically at specified times to trigger daily summaries, perform maintenance routines, or refresh connected data sources on schedule. Scheduled tasks extend your agent’s capabilities beyond on-demand interactions by enabling actions to run consistently and at the right time. Looking for inspiration? Here are a few example use cases:- Sending automated reports every morning
- Delivering weekly summaries to your team
- Monitoring data changes and sending alerts
Enhancements
- Added Apollo.io app integration
- Added gpt-4.1 and gpt-4.1-mini model support
August 4, 2025
Chat
We’ve added a dedicated Chat space for every workspace! From the chat area, you can select which agent you’d like to interact with using the dropdown menu, making it easy to switch between different assistants.You can now review or search through previous conversations, delete them, and rename threads for easy reference. Use this space to monitor how your agent’s tone and performance evolve as you adjust prompts or configurations.Enhancements
- Added Google Workspace apps as integrations
- Added testing feature for URL and database knowledge bases to validate connections before deployment
July 21, 2025
Hello everyone! The team has been busy adding another round of enhancements. Thank you for your feedback so far, and we can’t wait to hear what you think about these upcoming changes.
Enhancements
- Expanded web chat color customization options
- Added an interactive onboarding tutorial for new users
- Added o3 model support
July 7, 2025
Prompt Templates
Struggling with prompt engineering? We’ve got you covered. The prompt is the foundation of every agent, and we understand that crafting one to work perfectly can be challenging.Prompt templates are ideal for new users, those unfamiliar with LLMs, or anyone exploring a new use case. When you select a template, you’ll be prompted to fill in variables like Company Name, Mission Statement, and more to customize it for your needs. Check out the documentation on prompts here for more details.Enhancements
- Added user role definitions to the user invite screen for quick reference
June 23, 2025
Thanks for following along as we continue to grow! Here’s what’s new in this week’s updates.
Enhancements
- Added agent integrations, allowing you to create supervisor agent structures where one agent handles user interactions and routes requests to the appropriate sub-agents
- Improved small-screen support with responsive layouts and alert notifications
June 9, 2025
Test Channel
We’ve added the ability to preview your agents before publishing them by creating a test channel! Head to the Agents tab and click on Test under the actions menu to open the Test Channel. From there, you can select any agent, toggle chat options, and simulate user interactions to verify it is working as expected before going live.Enhancements
- Improved platform phrasing and UI consistency for a smoother experience
- Added the ability to archive prompts, helping you manage and organize agent content
May 26, 2025
Bug Reporting
You can now send feedback directly to our team within the VIVI platform! Use the Report a Bug/Feedback button located at the bottom of the dashboard to share screenshots and describe any issues or unexpected behaviors. This feature helps us quickly identify and resolve platform bugs while incorporating your feedback into future improvements.Enhancements
- Added video tutorials for key platform components, providing guided walkthroughs, tips, and best practices
May 12, 2025
Welcome back to another week of updates! Our team has made some major improvements to app integrations, giving you more flexibility and control over how your agents use connected tools.
Enhancements
- Added the ability to disable specific tools within integrations, allowing you to control what your agent can access
- Added options to rename app integrations, letting you manage multiple accounts more easily (e.g., Alex’s Outlook, Jonathan’s Outlook)
- Introduced tool search within apps, so you can quickly verify the capabilities you need
- Added Stripe and HubSpot app integrations
April 28, 2025
Hey VIVI community! We hope you’re enjoying the platform — we’ve added several updates this week to make VIVI even more intuitive and useful.
Enhancements
- Added OneDrive and Google Drive cloud download support for document knowledge bases
- Expanded the Home page with additional cards, providing a more complete overview of your agents and their components
- Added HeyGen app integration
April 14, 2025