What is VIVI?
VIVI is a secure, enterprise-grade AI agent platform built with hospitality in mind. It answers guest and staff conversations by phone, SMS, WhatsApp, web chat, and Microsoft Teams — always grounded in your approved property knowledge, SOPs, and brand voice, never freeform. VIVI is completely no-code: you can configure and refine agents using natural language, no scripting required. This documentation covers everything from the basics to the technical details underneath, so you can set up, troubleshoot, and adjust your agents yourself — whether you’re just getting started or already working with our advisory team.What can you do with VIVI?
With 24/7 multilingual support and integrations across PMS, POS, CRM, and service systems, VIVI adapts to the moments that matter most in hospitality. Popular agents include:Guest Services
Answer amenity and property questions instantly, and resolve guest requests — like housekeeping or maintenance — in real time.
Employee Support
Give staff instant, consistent answers to SOP and policy questions.
Reservations
Create and manage reservations directly in your PMS/POS, matching upsell opportunities to each guest’s preferences.
Trust and Data
The same care VIVI brings to guest conversations extends to your data. Conversational data remains customer-owned, encrypted in transit and at rest, with controlled internal access. Read VIVI’s data commitments here. Need more security details? Send us an email or security questionnaire at info@ksgai.com.Ready to give VIVI a try?
Whether you’re exploring VIVI on your own or strategizing with our team, this documentation is here so you always understand or adjust what’s running.1
Sign up for free
Go to https://portal.vivi.bot to open your account.
2
Explore the platform
Check out our quickstart guide or review the platform tutorial to build your first agent in minutes.
3
Get creative
Explore our agent templates and experiment with integrations to scale your automations across teams.