Create Components
A knowledge base, a prompt, and a web chat channel.
Assemble
Combine your components into one agent.
Test & Deploy
Preview in chat, then go live.
Create Components
1
Knowledge Base
Go to Knowledge Bases → Add New. Choose Realtime website and add your property’s website URL so your agent’s answers stay grounded in real information. Test the connection, then save.
2
Prompt
Go to Prompts → Add New, or pick a Template to start faster. This is where you set your agent’s tone and behavior in plain language — see our prompt guide for what a complete prompt includes.
3
Channel
Go to Channels → Add New and choose web chat. Customize the look to match your brand, then save.
Assemble Your Agent
Go to Agent → Add New. Name it, add a description, attach the components you just built, and select a model. Save.Test & Deploy
Open Chat at the bottom left, select your agent, and try it out. Adjust your prompt or knowledge base until the tone feels right. When you’re happy with it, go to your web chat channel’s Installation tab and copy the code snippet into your website’s HTML. Your guest services agent is now live!Next Steps
- Want to test accuracy at scale before launch? Try evaluations.
- Connect your agent to your PMS or CRM to look up reservations or track guest inquiries automatically.