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Building Your First Agent

In this guide, we’ll walk you through building and deploying your first customer support agent. The agent will live on your company website and answer customer queries, recommend products, and resolve concerns. This quickstart guide will cover how to:
1

Create agent components

Build your knowledge base, prompt, and web chat.
2

Build the agent

Add your components into an agent. Choose your model, and give your new agent a name.
3

Customize your web chat channel

Choose exactly what you want your web chat to look like.
4

Test & deploy

Chat with your agent to ensure its responses and tone are correct. Then deploy to your website!

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Creating Agent Components

An agent is only as powerful as its components. Let’s quickly spin up some well-designed ones! Knowledge Base Your knowledge base is the internal knowledge the agent will use. You can choose to connect documents, websites, or databases. Let’s try connecting your website so that the agent has access to live product information in real time. Prompt Your agent prompt is the most powerful tool you have. It will define your agent tone, session structure, and the way it interacts with your knowledge bases. Channel A channel is the way your agent will connect to your audience. Let’s try using the web chat channel so that your agent can be live on your website.
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