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Documentation Index

Fetch the complete documentation index at: https://docs.vivi.bot/llms.txt

Use this file to discover all available pages before exploring further.

A website knowledge base connects an agent to information from a website. VIVI supports two types of website knowledge bases:

Indexed Website

The sitemap is crawled and pages are indexed for fast retrieval. Best for stable content where speed matters.

Realtime Website

Content is fetched live each time the agent is queried. Best for frequently changing content where accuracy matters more than speed.

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Set Up

Navigate to the Knowledge Base tab and click Add New. Select either Indexed Website or Realtime Website from the Category dropdown menu, then add your URL(s) into the Website URL box and click Test. Fill in any additional sections marked as required.
Some websites may fail the Test URL function, indicating they are inaccessible. A site is considered inaccessible if it uses CAPTCHAs, anti-bot protections, or other access restrictions.

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Indexed Websites

Indexed website knowledge bases crawl the entire sitemap and index the identified pages. This provides faster responses since the information is pre-stored rather than fetched in real-time.

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Re-indexing

When changes are made to your webpages, you will need to re-index to update the knowledge base.
Avoid re-indexing your entire site multiple times. Re-indexing the full sitemap is resource-intensive and unnecessary in most cases. Instead, re-index only the specific pages or folders that have changed.
You can choose to re-index:

Individual Pages

Re-index a single page that has been updated.

Site Folders

Re-index a specific section or folder of your site.

Entire Site

Re-index the full sitemap. Use sparingly — only when a large-scale restructure has occurred.

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Realtime Websites

Realtime websites fetch content live from the website URL each time the agent is queried. This provides the most up-to-date information but may be slower due to live tool calls.

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Best Practices

  • Re-index regularly (for indexed websites) if your website content changes frequently to ensure your agent has current information.
  • Avoid using URLs that point to downloadable files like .pdf, .docx, etc. Instead, download the file and upload it via a Document Knowledge Base.
  • Always test a new URL by asking the agent about it and validating the returned response for accuracy.
  • If you want to limit your agent to certain parts of your site, use the exact URL to a specific page instead of a home page.
  • Write clear, informative descriptions to help your agents use your knowledge base properly, such as what topics are contained and when the agent should use it.