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A website knowledge base connects an agent to live, real-time information from a website. Unlike documents, website contents are not indexed. Instead, the agent fetches the content from the site each time it is queried.

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Set Up

To set up your website, navigate to the Knowledge Base tab and click Add New. Select Website URL from the Category dropdown menu and fill in the sections marked as required.
Some websites may fail the Test URL function, indicating they are inaccessible. A site is considered inaccessible if it uses CAPTCHAs, anti-bot protections, or other access restrictions.

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Best Practices

  • Avoid using URLs that point to downloadable files like .pdf, .docx, etc. Instead, download the file and upload it via a Document Knowledge Base.
  • Always test a new URL by asking the agent about it and validating the returned response for accuracy.
  • If you want to limit your agent to certain parts of your site, use the exact URL to a specific page instead of a home page.
  • Write clear, informative descriptions to help your agents use your knowledge base properly, such as what topics are contained and when the agent should use it.