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Please note that our product relies on integrations with third-party platforms and services, including but not limited to sales tools, CRM systems, and marketing platforms. These third-party providers may update or change their technology stacks, APIs, interfaces, or functionality at any time and without prior notice.

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As a result:

  • You may be required to reinstall, reconnect, or update integrations periodically.
  • Prompts, workflows, or automations that rely on external platforms may need to be modified or reconfigured to remain compatible.
  • We do not control or guarantee the availability, performance, or continued compatibility of third-party tools or services.
  • Support for specific integrations may be deprecated if a provider significantly alters or discontinues their offering.
  • We strive to maintain compatibility where possible, but ultimate responsibility for keeping integrations up-to-date lies with the user.

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FAQ

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How do I recover my password?

Users can create their accounts in one of two ways:
  1. Signing up on the VIVI platform
    • Use the “Reset Password” feature on the login screen to create a new password.
  2. Logging in using Google or Microsoft OAuth
    • You must reset your Google or Microsoft password directly through the respective provider.
    • The VIVI platform does not manage or store OAuth credentials.

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I had conversations with my agent. Why don’t I see them in reports?

Reports run every 4 hours and only capture conversations that are older than 24 hours.
  • If your conversation took place within the last 24–28 hours, please wait and check again later.
  • The 24-hour buffer ensures conversations are fully completed before being included in the report, avoiding partial data.
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