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In VIVI, everything operates within an account. When you sign up on the platform, you automatically create an account and are designated as the account admin. You can review account details, such as the account name, subscription, and account-level users, under the Manage Account tab. Any settings configured at the account level, including adding or removing account admins, automatically apply to every workspace within that account. Each account includes a default workspace where you can immediately start building and managing agents. Workspaces are contained environments within an account that have their own users, agents, and features. You can create additional workspaces to organize your operations by department, region, client, or project. This structure gives your organization flexibility, better data separation, and easier management. Understanding the distinction between accounts and workspaces is key to managing permissions, subscriptions, and user access effectively. Key differences include:
  • Each workspace operates independently and requires its own subscription plan.
  • Account-level users have access to all workspaces within the account.
  • Workspace-level users only have access to the specific workspace to which they are invited.
Please see the Users section for information about different user access options between accounts and workspaces.

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Best Practices

  • Use separate workspaces for different teams, regions, or use cases.
  • Select the appropriate subscription tier for each workspace.
  • Limit Account Admins to only those needing full oversight.
  • Regularly review workspace users and roles.
  • Be cautious with account deletion or exit — access is permanently lost.