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Apps are business software tools such as HubSpot, Salesforce, or DocuSign. Each app comes with a number of tools, which are functions that help your agent correctly complete tasks. All tools inside apps are enabled by default, but you can disable them as needed or for security reasons when configuring your agent. Each app is unique and has provider requirements. Some apps require an account admin to setup the integration while others require system knowledge, such as API keys or credentials

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